Patient Rights

You have the right to:

  • Receive considerate, respectful, and quality care in a clean and safe environment
  • Know by name the physician, nurses, and other staff members responsible for your care
  • Expect confidentiality of all information and records regarding your care
  • Receive an explanation of your bill for services rendered
  • Request a consultation from another provider
  • Give or refuse permission for care, treatment, or research
  • Be examined and treated in private
  • Plan and participate in your care
  • Receive care that supports your comfort and dignity
  • Have your family members and significant others treated respectfully
  • Take part in talking about ethical issues that arise in your care
  • Expect reasonable responses to your requests for services we provide
  • Receive complete information concerning your diagnosis and treatment in terms you can be reasonably expected to understand


You have the responsibility to:

  • Cooperate with your caregivers and follow the plan of care upon which you and your physician have agreed
  • Make known your understanding of the treatment plan
  • Express concerns or problems regarding your care
  • Provide complete and honest information about your health and lifestyle
  • Provide complete information about your health insurance and ensure payment for your care
  • Be considerate of others
  • Keep appointments or provide 24 hours notice of your intent to cancel
  • Allow 2 working days to process routine prescription refills, routine messages, and referral requests
  • Notify your physician of unexpected changes in your health